Frequently asked questions

ON1 is broadly applicable and used by installers, contractors, painters, landscapers, transport companies and more. Modules are flexibly configurable per company.

No. ON1 is fully cloud-based. You work via the browser — on PC, tablet or smartphone. No installation, no updates, always the latest version.

Yes, ON1 is fully responsive and works on all devices. Your staff can log in on site or on the go.

ON1 is available in Dutch, English, German, French, Spanish, Italian and Polish. Other languages are available on request for Enterprise customers.

Yes, absolutely. You can cancel monthly without further obligations. With annual payment there is a 30-day guarantee period.

After 14 days your subscription automatically starts and you receive the first invoice. You'll get a reminder before the trial ends. Your data is always retained. The 14-day trial applies to Business, Growth and Professional — Enterprise starts immediately.

None. ON1 is cloud-based. You only pay the monthly or annual license. Free onboarding included.

Yes, you can switch plans at any time. Upgrades take effect immediately. Downgrades apply from the next billing period.

Get in touch. We're happy to look into options for startups, non-profits and educational institutions.

Yes, with annual payment you get 20% off the monthly rate. You pay upfront for the whole year.

Yes. We offer an import function for customers, articles and orders via CSV/Excel. Our team helps with migration if needed.

Your data is on secure European servers. All connections are encrypted (SSL/TLS). We are fully GDPR-compliant and make daily backups.

ON1 integrates with popular packages like Exact Online, Twinfield and Snelstart. Through our API you can also build custom connections.

We guarantee 99.9% uptime. With Enterprise we offer an SLA with specific guarantees and compensation arrangements.

Daily and automatic, with a 30-day retention period. Enterprise offers options for more frequent backups.

ON1 works as a Progressive Web App (PWA) in your mobile browser. A native app for iOS and Android is in development.

By phone (+31 85 401 05 79), email (info@on1.rocks) or live chat from the platform. Mon–Fri 09:00–17:30.

Yes, every plan includes a free 60-minute onboarding session via video call. Enterprise customers get extensive custom training.

Yes, in our help center you'll find video tutorials, manuals and FAQs. Accessible 24/7 for all users.

Report it via the platform or send an email to support@on1.rocks. We take bugs seriously and communicate transparently about fixes.